Sirius radio stuck on updating channels

10 Feb

If you explain the problem as above, they will know they know what you are talking about. Can you keep us posted on what they say when they call you, and also share the number you called to explain the problem?I have one of the newer SDARS units (I had to purchase a replacement due the PO selling mine on ebay or something), so I would expect it has the last version of the firmware they released.This time, my subscription still has 5 months on it.While it was doing this, I was still able to listen to the channel I had it originally tuned to.Sirius phone reps have never heard of this, so they blame it on a broken radio.

I have since gotten a call from a higher up at Sirius who promised to solve the problem & call me back today. Politely call MBUSA and explain the problem to them and ask for their help. It is over a year old, but was picked up again yesterday because the same problem still exists and people are still searching for a solution.So basically everytime they do a free preview for 1 month (about four time a year), my satellite radio won't work until it's over? I have one of the newer SDARS units (I had to purchase a replacement due the PO selling mine on ebay or something), so I would expect it has the last version of the firmware they released.Edit: Also, can't we just call Sirius and explain to them NOT to authorize our ESN for this 160 channel free preview? Customer service at Sirius is terrible, could nearly understand that they were saying. Customer service at Sirius is terrible, could nearly understand that they were saying.Anyone have an idea of how to force a reset or do anything else? Look here: https://mbworld.org/forums/e-class-w...Basicially this is how it happens: 1.Our Sat radio system was designed to handle about 140 stations. When Sirius does a free preview week, they push thru about 160 stations free. Our radios don't know where to place all that additional data so it puts it everywhere and it gags and locks up, displaying the freak out screen with your EIN and their phone number, and remains locked on the last station you were listening to. Mercedes service departments claim they have never heard of this, so they blame it on Sirius.