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02 Dec

They offered to sell us a lesser model of a 52 inches TV, but we declined.We are not going to give Sony anymore of our money!My TV is Model KDL-52XBR9, was manufactured in October 2009, and was purchased April 2010. All Sony can do for me is give the phone number of a repair shop. yesno9/21/11 I bought this TV from Best Buy in November 2009.After one year and a half, the TV starts showing a shade on 3/4 of the screen when I turn it on.All they do is read a script off a computer screen explaining why they cannot help. As of today, the product has not been picked up from the warehouse in China. No one knows what will be the estimated delivery date. It's a common problem, after 16 months, horizontal lines appear.I called Customer Service in Canada and the person on the phone said the issue is related to shipping department and will call back with an update as soon as possible. If it's a common problem among Sony TVs, shouldn't Sony take responsibility for their poor engineering design?So, their new TV does not function well, and aside from that, their service is very poor. We had a technician look at it and he said it was a bad panel, like everyone else here, there are many horizontal lines across the picture. The product has not arrived yet and it's now September 22.

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So, the whole process, from the time it failed to when it will get fixed, typically takes 4 to 5 weeks. The product is supposed to be delivered on September 21, 2011.

I called the number for Sony, and after being put on hold for one hour, I was told they would not honor an RA number for a new set. As a customer of Sony products for our own home as we have one in each room, I thought that Sony would stand by their product. This is a direct rip off by Sony as they are well aware of this problem. yesno10/1/11 We have experienced severe problems with our 60" SXRD (model KDS-60A2020, serial no: 9008770).

We paid a lot of money for this and after just 4 months of use, it should not have broken down. I have an expensive TV which is suggested to last at least 7-10 years. I will do all I can to promote Sony in a negative way. While trying to fix the yellow haze problem, we have come to discover that this is not only a problem with just our unit, but a widespread problem with Sony SXRD units.

I expected this TV to last a minimum of 5 years, based on the fact that the cheap CRT TVs I've always owned lasted more than 12 years.

I will never touch a Sony product again if they don't make this right.