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This article starts with Outlook fixes and then moves on to Word so scroll down if it’s just Word 2016 you’re having problems with.The other important thing to note is that Office 2016 for Mac only works with OS X 10.10 Yosemite or higher – it does not work with OS X 10.9 Mavericks or lower so make sure you are definitely running OS X 10.10 Yosemite, OS X 10.11 El Capitan, mac OS Sierra 10.12 or mac OS 10.13 High Sierra before proceeding.

Kaspersky Internet Security for Mac and Kaspersky Total Security for Mac in particular can sometimes conflict with apps and for those on enterprise networks, we also recommend uninstalling Kaspersky Network Agent and Kaspersky Endpoint Security if you’re running them and then try opening Office 2016 on Mac again.

You then simply import all of your mail from your old account into the new one.

To do this you go back to the new account wizard but instead of clicking Add Account, you click Import instead.

In Office 2011, a common way to fix this was to rebuild the Office 2011 database.

However, Microsoft has removed this feature in Office 2016 for Mac claiming Office database rebuilds are now done automatically on Mac.